Department
Public Works
Requested Action (Identify appropriate Action or Motion, purpose, cost, timeframe, etc.)
title
Request approval to award without competition, Public Works Department, 23SSN140274K-BKJ, in an amount not to exceed $148,200.00 with Daupler, Inc. (Overland, KS) to provide detection, callout, dispatch services, and asset management enhancement. Effective upon BOC approval. (APPROVED)
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Requirement for Board Action (Cite specific Board policy, statute or code requirement)
In accordance with Purchasing Code Section 102-384, after conducting a good faith review of available sources, and the Purchasing Department having determined that there is only one source available for the required supply, service, or construction item, the request shall be forwarded to the Board of Commissioners for approval.
Strategic Priority Area related to this item (If yes, note strategic priority area below)
Health and Human Services
Commission Districts Affected
All Districts ☒
District 1 ☐
District 2 ☐
District 3 ☐
District 4 ☐
District 5 ☐
District 6 ☐
Is this a purchasing item?
Yes
Summary & Background: The Daupler, Inc. product, Response Management Solutions (“RMS”), will encompass complete management of end-to-end real time incident response to complement Fulton County’s current asset management system and to improve service to county customers. This product has several features exclusive to this product within the industry. The unique features include the following:
• RMS is the only solution capable of receiving near real time inputs from customers, staff, and infrastructure sensors
• RMS utilizes a proprietary algorithm to analyze those inputs and leverage the findings into improved incident reporting and response
• RMS accurately categorizes and routes issues by department and severity
• RMS integrates with work order systems, such as Cityworks, to automatically generate service requests
In accordance with Purchasing Code Section 102-384, this request demonstrated the uniqueness of the product due to the patented and proprietary system.
Scope of Work: The Public Works Department requires an Incident Response System (“IRS”) software that integrates with the County’s existing Cityworks asset management system and work order system. Daupler’s RMS product, which is its implementation of their IRS platform, will allow Fulton County customers to directly communicate with the Public Works crews responding to an incident. RMS is mobile phone-centric and allows pictures and texts to be shared between our crews and customers, tracks employee time during emergencies, applies cross-platform analytics that can be utilized for enhanced reporting and managerial functions. RMS takes advantage of next-generation technology (“AI”) to provide an improved customer/caller experience. This item makes a customer call center available which can operate during both normal business hours and after hours. This service will be used based on need as determined by the Public Works Department.
Community Impact: Approval of this item will enable customers to interact with Public Works Department personnel in real-time during service calls and emergency incidents via a mobile phone application. This enhanced communication allows customers to share vitally important information such as pictures, texts/additional customer notes, and specific on-site conditions all of which will significantly improve the Department's responsiveness and ability to address customer needs more effectively.
Department Recommendation: The Public Works Department recommends approval of this item. This item will ultimately aid the Public Works Department in providing improved customer service via better managerial oversight and complainant interaction.
Project Implications: RMS will equip the Public Works Department with an operational assessment tool that enables increased utilization of personnel and equipment through data-driven analytics. It will offer crew-level performance statistics, response time reporting with time stamps, daily incident distribution lists, heatmap summaries by incident type and date range, and an event detection tool that investigates the possible relationship between incidents. Additionally, Daupler integrates with Public Works’s Citywork asset management system to pull information out of the incident exchange and automatically create and complete the Cityworks service request for added on-call service and efficiency.
Community Issues/Concerns: Under the current operational procedures, Fulton County customers do not have direct access to emergency response crews dispatched to service calls. The Daupler application offers a solution by enabling customers to send pictures, texts, and interact directly with Public Works crews during a response via the mobile phone application.
Department Issues/Concerns: Without this item being approved, the Department will not have the ability to take advantage of the managerial oversight capabilities built into the Daupler IRS solution.
Contract Modification: This is a new procurement.
Contract & Compliance Information (Provide Contractor and Subcontractor details.)
Not Applicable
Exhibits Attached
Exhibit 1: Justification Form
Exhibit 2: Vendor Sole Source Letter
Exhibit 3: Department Memorandum
Contact Information (Type Name, Title, Agency and Phone)
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David E. Clark, Director, Public Works 404-612-2804
Contract Attached
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No
Previous Contracts
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No
Total Contract Value
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Original Approved Amount: |
$0.00 |
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Previous Adjustments: |
$0.00 |
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This Request: |
$148,200.00 |
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TOTAL: |
$148,200.00 |
Fiscal Impact / Funding Source
Funding Line 1:
203-540-5482-1113 ,Water & Sewer R & E, Public Works, Software License, $148,200
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Overall Contractor Performance Rating: New Vendor
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