Department
Senior Services
Requested Action
title
Request approval to renew existing contracts - Senior Services, 21RFP000016A-CJC, Alternative Senior Transportation Services in an amount not to exceed $3,134,178.00 with Common Courtesy (Atlanta, GA) to provide transportation services/ride sharing to eligible Fulton County residents aged 60 and above. This action exercises the fourth of four renewal options. No renewal options remain. Effective dates: January 1, 2026, through December 31, 2026. (APPROVED)
body
Requirement for Board Action
In accordance with Purchasing Code Section 102-394(6), the Purchasing Department shall present all renewal requests to the Board of Commissioners at least 90 days prior to the contract renewal date or 60 days if the contract term is six (6) month or less.
Strategic Priority Area related to this item
Health and Human Services
Commission Districts Affected
All Districts ☒
District 1 ☐
District 2 ☐
District 3 ☐
District 4 ☐
District 5 ☐
District 6 ☐
Is this a purchasing item?
Yes
Summary & Background
Scope of Work: The Department manages non- emergency medical transportation through its MOST model (Mobility Options for Senior Transport). The Alternative Senior Transportation Program is designed for seniors aged 60 and above who are more ambulatory and do not require assistance beyond the use of a cane to walk. Transportation services are the conduit to connect seniors to daily living activities and life enrichment services. This service has been impactful and shown to counter senior isolation, lower waiting times and provides same day service. Common Courtesy, through their partnership with local Transportation Network Companies (TNCs), e.g., Uber, Lyft or any combination of 2 providers, establishes dispatch/concierge services for senior residents of Fulton County aged 60 and above. The scope of work entails the utilization of an automated system that orders trips from both mobile applications and/or desktops for operators as needed. The system tracks routes from the beginning to end of the trip to ensure a level of security for the senior riders. To utilize this service, qualified seniors pay a one-dollar ($1.00) per trip cost share. Seniors will receive up to 8 trips per month. If funding permits, 2 additional trips can be approved for medical appointments only. The approval of additional trips will come from the Department of Senior Services.
Community Impact: This service is currently providing services for an average of 2,300 seniors monthly and there are 7,000 registered seniors. The monthly average trips per rider is 5 trips. The Alternative Senior Transportation Service program has enabled seniors to remain engaged in their communities and access trips to pharmacies, doctor appointments, and other activities that support daily living. This service has become a lifeline for seniors to connect to their community and to prevent senior isolation.
Department Recommendation: The Department recommends approval.
Project Implications: Fulton County's senior population continues to grow in tandem with the projected growth of seniors nationally. It is estimated by 2030, 20% of the US population will be seniors. Senior transportation is the department’s most requested service. Approval of this contract renewal will allow continued service to seniors.
Community Issues/Concerns: No issues or concerns have been raised by the Community regarding the Common Courtesy performance during the previous contract period.
Department Issues/Concerns: Survey data collected by the department reveals the importance of this service and community need. If not approved, Senior Services is concerned about the negative impact to seniors who rely on this transportation program.
Contract Modification
|
CURRENT CONTRACT HISTORY |
BOC ITEM |
DATE |
DOLLAR AMOUNT |
|
Original Award Amount |
21-1048 |
12/15/2021 |
$1,383,670.00 |
|
Amendment No. 1 |
22-0367 |
5/18/2022 |
$519,177.60 |
|
Amendment No. 2 |
22-0445 |
6/15/2022 |
$43,987.00 |
|
Amendment No. 3 |
22-0488 |
7/13/2022 |
$900,000.00 |
|
Amendment No. 4 |
22-0582 |
8/17/2022 |
$900,000.00 |
|
1st Renewal |
22-0735 |
10/5/2022 |
$1,384,177.60 |
|
Amendment No. 5 |
23-0201 |
4/12/2023 |
$1,800,000.00 |
|
Amendment No. 6 |
23-0726 |
10/18/2023 |
$1,200,000.00 |
|
2nd Renewal |
23-0908 |
12/20/2023 |
$3,134,178.00 |
|
Amendment No. 7 |
24-0312 |
05/15/2024 |
$1,500,000.00 |
|
Amendment No. 8 |
24-0606 |
9/18/2024 |
$0.00 |
|
3rd Renewal |
24-0743 |
11/20/2024 |
$3,134,178.00 |
|
Amendment No. 9 |
25-0211 |
03/19/2025 |
$1,500,000.00 |
|
4th Renewal |
|
|
$3,134,178.00 |
|
Total Revised Amount |
|
|
$17,399,368.20 |
Contract Compliance Information
Contract Value: $3,134,178.00
Prime Vendor: Common Courtesy
Prime Status: Non-Minority
Location: Atlanta, GA
County: Fulton County
Prime Value: $3,134,178.00 or 100.00%
Total Contract Value: $3,134,178.00 or 100.00%
Total Certified Value: $ -0-
Exhibits Attached
Exhibit 1: Contractor Performance Report
Exhibit 2: Contractor Renewal Evaluation
Exhibit 3: Contract Renewal Form
Contact Information
title
Ladisa Onyiliogwu, Director, Department of Senior Services, 404-281-4042
Contract Attached
title
No
Previous Contracts
title
Yes
Total Contract Value
|
Original Approved Amount: |
$1,383,670.00 |
|
Previous Adjustments: |
$12,881,520.20 |
|
This Request: |
$3,134,178.00 |
|
TOTAL: |
$17,399,368.20 |
Fiscal Impact / Funding Source
Funding Line 1:
100-183-183W-1183: General, Senior Services, Transportation Services, $3,134,178.00
|
Key Contract Terms |
|
Start Date: 1/1/2026 |
End Date: 12/31/2026 |
|
Cost Adjustment: |
Renewal/Extension Terms: |
Overall Contractor Performance Rating: 88
Would you select/recommend this vendor again?
Yes
|
Report Period Start: |
Report Period End: |
|
7/1/2025 |
9/30/2025 |