DEPARTMENT
Strategy and Performance Management
REQUESTED ACTION (Identify appropriate Action or Motion, purpose, cost, timeframe, etc.)
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Request approval of an Inter-Governmental Agreement in the amount of $120,000.00 with the Board of Regents of the University System of Georgia on behalf of Kennesaw State University to conduct a communitywide customer service survey to ascertain opinions on a number of issues related to County management and quality of life in support of Fulton County's Strategic Planning efforts. Effective June 1, 2022 through May 31, 2023. (HELD)
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REQUIREMENT FOR BOARD ACTION (Cite specific Board policy, statute or code requirement)
Official Code of Georgia 36-10-1 states that all contracts entered into by the County governing authority with other persons shall be in writing and entered in its minutes.
STRATEGIC PRIORITY AREA RELATED TO THIS ITEM (If yes, note strategic priority area below)
Open and Responsible Government
COMMISSION DISTRICTS AFFECTED
All Districts ?
District 1 ?
District 2 ?
District 3 ?
District 4 ?
District 5 ?
District 6 ?
IS THIS A PURCHASING ITEM?
No
SUMMARY & BACKGROUND (First sentence includes Agency recommendation. Provide an executive summary of the action that gives an overview of the relevant details for the item.)
Scope of Work: The Burruss Institute will oversee a resident survey for Fulton County to solicit opinions regarding Fulton County communication during COVID-19, use of services, and potential changes to service delivery. The survey instrument will be developed in conjunction with Fulton County to ensure the information gathered is useful and questionnaire design is sound. Communication will be conducted via video conference meetings, email, and phone as appropriate to meet project goals and deadlines. The survey instrument will include all relevant demographics and will be designed to take 12 minutes or less to complete. This length has been determined to be optimal for respondent par...
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